Current ESA clients already enjoy discounted hourly service rates, on-demand project and strategic planning & consulting, discounts on hardware and software licensing, and the industry’s #1 service-level guarantee. We are extending our ESA program to include comprehensive managed services specifically tailored to our small- to mid-sized business clients.

Hours will be deducted from your existing ESA balance at a .75 rate for a 25% savings!

What is the ESA Managed Services program?

The Managed Care program is an optional enrollment program for current ESA clients extending your peace-of-mind, knowing that your support team is monitoring your servers and complete IT systems’ health.

TCS Vision will schedule comprehensive monthly checks of:

• Backup systems disk integrity, logfiles, and more
• Server logfiles, memory and disk utilization reports, and more
• Workstations: ensure patch levels, service packs, anti-virus definitions, and more
• Network Infrastructure: firewall logs, patches, and more
• Anti-Virus Systems: definition updates, upgrades
• Anti-Spam Systems: definitions, system upgrades, and RBL/OBL updates

Optional Services:

Telephone System Verification: Many customers forget that telephone systems are IT too! We’ll dial into your known extensions and verify operations and options, on-hold and transfers to ensure you aren’t missing calls from your customers. Oftentimes, unknown phone system programming errors can be caught by a simple monthly check-up!

Not only will you get monthly health check-ups but you will automatically be enrolled in the TCS AssetTraq^™ program*. Upon enrollment, you will receive a comprehensive asset audit of:

• All network servers
• All workstations
• Installed software on servers and workstations
• Boxed/OEM software on premises
• Computer monitors and displays
• Peripherals (printers, label printers, scanners, etc.)
• Phone handsets and phone systems
• Other/Miscellaneous hardware

*The AssetTraq program includes scheduled bi-annual audits of all of the listed items following the initial audit.

The AssetTraq reports include hardware and software manufacturer, serial numbers, part numbers, contract/warranty expiration dates, and more. This will effectively organize your company’s IT assets for accounting, reporting, and insurance purposes!

Upon entry into the TCS Vision Managed Care program, your account manager will contact you to schedule an initial AssetTraq audit, 6-month AssetTraq audit, and your monthly Managed Care scheduled dates. Contact us to enroll today!